Restocking Fee

30-Day Return Policy with 20% Restocking Fee for Unopened, Unused Items

We at Factory Recreation are dedicated to ensuring your satisfaction with our products. Please take a moment to familiarize yourself with our 30-day return policy:

1. Eligibility Criteria for Returns:

• Items must be returned within 30 days of the delivery date.
• Only unopened and unused items will be accepted for return.
• Items must have all original labels, tags, and packaging fully intact.
• A proof of purchase, such as a receipt or order confirmation, is required for all returns.

2. Return Process:

• Initiate the return process by contacting our Customer Service team at online@factoryrecreation.com or 705-526-2248 EXT. 234 within 30 days of your delivery.
• Our team will guide you through the return process and provide you with a Return Authorization Number (RAN) or a return shipping label, which is necessary for processing your return.

3. Restocking Fee:

• All eligible returns are subject to a 20% restocking fee.
• The restocking fee will be calculated based on the original purchase price of the item.
• This fee is intended to cover handling, inspection, and repackaging costs associated with processing returns.

4. Return Shipping:

• Customers are responsible for all shipping costs associated with returning the item.
• We recommend using a trackable shipping method to ensure the safe and traceable return of the item.

5. Refund Process:

• Once we receive and assess the returned item, we will process your refund, minus the applicable 20% restocking fee.
• Refunds will be issued using the original payment method used for the purchase.
• Please allow 3-5 business days for the refund to reflect in your account.

6. Exceptions:

• Customized, personalized, or special-order items cannot be returned unless they are defective or damaged upon receipt.

7. Damaged or Defective Items:

• In the event that you receive a damaged or defective item, please notify our Customer Service team immediately.
• We will guide you through the process of returning the item and offer a replacement or refund, including any applicable shipping charges.

8. Contact Us:

For any inquiries or concerns regarding our return policy, please don't hesitate to reach out to our Customer Service team at 705-526-2248 EXT. 234

By making a purchase with Factory Recreation, you acknowledge and agree to adhere to this return policy. We appreciate your trust in our products and services.

Best regards,

Factory Recreation Team