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Return & Refund Policy

30-day Return Policy.

Our hassle-free 30-Day Money-Back Guarantee is designed to give you peace of mind. For return within 30 days of receipt.  

When you receive your order, please keep your paperwork in case you need to arrange for returns or exchanges. Also, please keep any emails you receive regarding your order, as they may contain important information.

*Please note that you are responsible for shipping the product back. Shipping fees will not be refunded. 

    Conditions to return merchandise

    20% Restocking Fee - Click here for details

    The merchandise must be new, in perfect unused condition and in its original packaging with tags attached.  You will be refunded the paid price after inspection of the product to ensure it is in returned in the condition originally shipped out as, by Factory Recreation. 

     

    How to do a return

    Here are the steps to follow to make a return: 

      1. Email us at rori@factoryrecreation.com and request a return. Note: Please ensure you have your order number on hand.

        Note: We recommend that you use a delivery service that allows you to track your shipment. However, please note that you are responsible for shipping the product back. Shipping fees will not be refunded.

    Shipments using Couriers:

    347 Cranston Crescent
    Midland, ON
    L4R 4K6

    Shipments using Canada Post:
    P.O. Box 85
    347 Cranston Crescent
    Midland, ON
    L4R 4K6

     

    You will be refunded the paid price. Credit for returned items will be applied to the purchasing credit card within 5 to 10 days of the date that the return is accepted.

    Returning defective or damaged products

    If the item you wish to return is inoperable but has no apparent damage, it is considered defective. For warranty repair or replacement, defective merchandise must be returned for repair or refund.  

    Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please email rori@factoryrecreation.com immediately. Save all packaging material and paperwork. If you attempt to return the merchandise yourself, you will jeopardize our chances of making a claim, and you may not receive credit for the return.

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