Privacy policy

Privacy Policy
This Privacy Policy describes how factoryrecreation-shoponline.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.


Contact Information

If you have additional questions, need more information about our privacy practices, or would like to make a complaint, please contact us via email at online@factoryrecreation.com or by mail at the following address:

347 CRANSTON CRESCENT,
Midland ON L4R 4K6,
Canada


Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and details necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information.”

Personal Information We Collect and Why:

  • Device Information
    Purpose of collection: To load the Site accurately for you and to perform analytics on Site usage for optimization.
    Source: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
    Disclosure for a business purpose: Shared with our processor Shopify.
    Personal Information collected: Web browser version, IP address, time zone, cookie information, pages or products viewed, search terms, and interactions with the Site.

  • Order Information
    Purpose of collection: To provide products or services, process your payment, arrange for shipping, provide invoices/order confirmations, screen orders for risk or fraud, and to communicate or send marketing material as per your preferences.
    Source: Collected directly from you.
    Disclosure for a business purpose: Shared with our processor Shopify.
    Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.


Minors

We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.


Sharing Personal Information

We share your Personal Information with service providers to assist us in providing services and fulfilling contracts with you. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: Shopify Privacy Policy.
  • We may share your Personal Information to comply with applicable laws, respond to subpoenas or other lawful requests, or to protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide targeted ads or marketing communications that may interest you. For example:

  • Google Analytics: Helps us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: Google Privacy Policy. You can opt-out of Google Analytics here: Opt-out of Google Analytics.

  • Targeted Advertising: We share information about your use of the Site, purchases, and interactions with our ads with our advertising partners, using cookies or other similar technologies (with your consent depending on your location).

  • Shopify Audiences: Helps us show ads on other websites to people who’ve made purchases with other Shopify merchants and might be interested in our offerings.

For more on targeted advertising, visit: NAI’s educational page.

You can opt out of targeted advertising via:


Using Personal Information

We use your Personal Information to provide our services, including:

  • Offering products for sale.
  • Processing payments and shipping orders.
  • Keeping you informed about new products, services, and offers.

Lawful Basis for Processing (GDPR)

If you are a resident of the European Economic Area (EEA), we process your Personal Information based on the following lawful bases under the General Data Protection Regulation (GDPR):

  1. Your consent.
  2. The performance of a contract between you and the Site.
  3. Compliance with our legal obligations.
  4. Protecting your vital interests.
  5. Performing tasks in the public interest.
  6. Our legitimate interests, which do not override your fundamental rights and freedoms.

Retention of Personal Information

We retain your Personal Information for our records unless you request its deletion. For more information on your right of erasure, refer to the ‘Your Rights’ section below.


Automatic Decision-Making

If you are a resident of the EEA, you have the right to object to automated decision-making, including profiling, if such decisions have a legal effect on you or significantly affect you. We engage in automated decision-making for fraud prevention, which does not have legal or significant effects on you.

Our processor Shopify may use automated decision-making to temporarily blacklist IP addresses and credit cards associated with failed transactions.


Your Rights (GDPR & CCPA)

  • GDPR: You have the right to access, update, correct, or erase your Personal Information. If you are a resident of the EEA, contact us for more details. Your data may be transferred outside of Europe for storage and processing.

  • CCPA: If you're a California resident, you have the right to access, correct, update, or erase your Personal Information. Contact us if you'd like to exercise these rights.

Cookies

Cookies are small files placed on your device to optimize your browsing experience. We use various cookies for functionality, performance, advertising, and social media purposes. For more details, refer to our Cookies Policy.

You can manage or delete cookies in your browser settings. Please note that disabling cookies may affect the functioning of certain parts of our Site.

Cookies Necessary for the Functioning of the Store

Name Function Duration
_ab Used in connection with access to admin. 2y
_secure_session_id Used in connection with navigation through a storefront. 24h
_shopify_country Used in connection with checkout. session
_shopify_m Used for managing customer privacy settings. 1y
_shopify_tm Used for managing customer privacy settings. 30min
_shopify_tw Used for managing customer privacy settings. 2w
_storefront_u Used to facilitate updating customer account information. 1min
_tracking_consent Tracking preferences. 1y
c Used in connection with checkout. 1y
cart Used in connection with shopping cart. 2w
cart_currency Used in connection with shopping cart. 2w
cart_sig Used in connection with checkout. 2w
cart_ts Used in connection with checkout. 2w
cart_ver Used in connection with shopping cart. 2w
checkout Used in connection with checkout. 4w
checkout_token Used in connection with checkout. 1y
dynamic_checkout_shown_on_cart Used in connection with checkout. 30min
hide_shopify_pay_for_checkout Used in connection with checkout. session
keep_alive Used in connection with buyer localization. 2w
master_device_id Used in connection with merchant login. 2y
previous_step Used in connection with checkout. 1y
remember_me Used in connection with checkout. 1y
secure_customer_sig Used in connection with customer login. 20y
shopify_pay Used in connection with checkout. 1y
shopify_pay_redirect Used in connection with checkout. 30 minutes, 3w or 1y depending on value
storefront_digest Used in connection with customer login. 2y
tracked_start_checkout Used in connection with checkout. 1y
checkout_one_experiment Used in connection with checkout. session

Reporting and Analytics

Name Function Duration
_landing_page Track landing pages. 2w
_orig_referrer Track landing pages. 2w
_s Shopify analytics. 30min
_shopify_d Shopify analytics. session
_shopify_s Shopify analytics. 30min
_shopify_sa_p Shopify analytics relating to marketing & referrals. 30min
_shopify_sa_t Shopify analytics relating to marketing & referrals. 30min
_shopify_y Shopify analytics. 1y
_y Shopify analytics. 1y
_shopify_evids Shopify analytics. session
_shopify_ga Shopify and Google Analytics. session


The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Currently, we do not alter our data collection or usage practices based on "Do Not Track" signals due to the lack of a consistent industry standard.


Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for operational, legal, or regulatory reasons.


Complaints

If you are not satisfied with our response to a complaint, you have the right to lodge a complaint with your local data protection authority. Contact your authority for more details.


Last updated: January 8th, 2025

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