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Shipping & Tracking
SHIPPING & TRACKING
- Express Shipping: Experience the swiftness of Express Shipping, processed within 1-2 business days. Immediate notification will be provided in case of any delays. Should we surpass the 2-business day processing time, rest assured, we'll reimburse the Express shipping fee.
- Free Shipping: Applicable to most Canadian residents with orders over $100.00. Please note that certain conditions may apply, such as oversized shipments, some rural routes, and situations where items are not immediately in stock. In such cases, an additional 1-3 business days may be added to the processing time.
- Order Processing: For orders submitted before 12:00 pm EST, we aim to ship on the same day. Orders placed after 12:00 pm will be dispatched the next business day.
- Shipping Carriers: Parcels are dispatched using reputable carriers such as UPS, Purolator, FedEx, Canpar, GLS, or Canada Post, contingent on the shipping address. Delivery times vary. Rural routes without a street address are exclusively shipped via Canada Post.
- Tracking Information: Keep tabs on your order's journey with tracking information emailed to you once the order is on its way.
- Standard Shipping Times: Anticipate receiving your parcel within 2-9 business days with our standard shipping services, dependent on your location. It's important to note that these shipping times are estimations and not guaranteed.
- Eligibility: Applies to the subtotal of purchased items before tax and shipping.
- Free Shipping Method: Orders qualifying for free shipping are dispatched using the standard shipping method, i.e., the least expensive option. Customers have the option to pay for an upgrade to another method.
- Does NOT apply to certain remote/rural locations. For orders bound for these addresses, Factory Recreation subsidizes a portion of the shipping charges.
- Does NOT apply to oversized or heavy items incurring extra shipping charges by couriers. For orders containing these items, Factory Recreation subsidizes a portion of the shipping charges.
- Customers residing in Newfoundland, Nova Scotia, Nunavut, and Northwest Territories are not eligible for free shipping.